SERVICE POLICIES

Provisions about Product Warranty Period

In accordance with the relevant requirements in the Law of the People's Republic of China on Protection of Rights and Interests of Consumers, Product Quality Law of the People's Republic of China and Regulations on Repair, Replacement and Return of Certain Commodities, details about the warranty of Bull products are provided as follow:
Product Category Component Type Quality Warranty Period Remarks
Intercalation General arrangement 3 years Colourful, ordinary socket, plug, coupler, specially used for machine cabinet, surface-mounted socket.
Earth leakage protection 3 years /
Overload protection 3 years /
Timer 1 year /
Wise Cube 1 year /
Accessories 1 year Fixed socket, wire coil, waterproof socket, etc.
Lightning protection socket 3 years /
Converter 3 years /
Digital Superfine Products Anti-surge power strip 3 years /
Multinational converter 3 years /
Office table 3 years 1 year warranty for table socket and vertical power strip (GN-V106U).
Electronic products with USB or WiFi 1 year USB, WiFi, office table with USB power strip, overcharge protection, cubic, Xiaobai.
Accessories of electrical appliances 1 year Charger, data cable, car charger, etc.
Power bank 1 year /
Wall switches Breakers 1 year (for malfunctions occur in 7 days after sales, customers can return the product or call for replacement or repair; for malfunctions occur in 15 days after sales, customers can call for product replacement or repair; if the problem remains unsolved after two repairs within the warranty period, customers can call for product replacement; if a repair lasts for over 90 days due to shortage of accessories within the warranty period, customers can call for product replacement; if a repair lasts for over 30 days due to the repairer, customers can call for product replacement).
Ground sockets 1 year
Electronic wall switches 1 year
Weak power wall switches 1 year
Mechanical wall switches 1 year
LED Bulb 2 years 1. Free replacement within quality warranty period.
2. For products to be repaired, only the damaged components can be replaced or repaired, whereas the return or replacement of an integral product is not allowed.
3. In special case when the return of an integral product is required, special application and approval from the company are needed.
Light patch 2 years
Saucer-shaped Lamp 2 years
Gate lights 2 years
Ceiling lights 2 years
Light belt 2 years
Ceiling-mounted lights 2 years
Light accessories 2 years

Remarks

1.These provisions about quality warranty period of the above products were implemented since January 1, 2017. Warranty period of products bought before this day should be subject to the warranty certificate and written commitment at the time of purchase, or be subject to new provisions if there is no certificate.
2.The warranty period depends on the date on the sales voucher of the product. If the voucher is lost, the quality warranty period will be calculated since 6 months after the production date of the product.
3.LED: 2-year quality warranty period is offered. For any quality problem occurs within this period, free replacement will be available.

The following cases are beyond warranty.

Damage is due to customer’s improper
use or maintenance, or product is
damaged on purpose.
The product is dismantled for repair by
a customer himself or by a repairman who
is not authorized by the factory.
The product code is damaged
or erased.
Damage is caused by natural disaster
or irresistible forces.
Damage or loss is caused by factors in the using environment of the product (such
as power supply, temperature, humidity, etc.) which get out of control.

PROVISIONS ON GOODS RETURN AND REPLACEMENT OF GOODS(subject to the new national 3-guarantee policy)

1.Products which can be returned without any reason in 7 days: products bought on JD.COM, TMALL.COM or other online stores; the electronic products with USB, WiFi; accessories of electrical appliances
(charger, data wire, car charger, etc.).
2.In case of malfunctions within 15 days after sales, the product can be replaced or repaired.
3.If a product is still defective after more than two repairs, then this product can be replaced.
4.Within the quality warranty period, the product bought from offline stores can be returned, replaced or repaired by directly contacting the seller; the product bought on JD.COM, TMALL.COM or other online
stores can be returned or replaced by directly contacting the online seller.
5.For damage that belongs to any of the indicated cases which are beyond warranty, the company has no responsibility for free repair or replacement of product.
Bull Group and each incorporated corporation reserve right for the final explanation of the above provisions.

SERVICE MEDIA

Bull’s Smart Services
400-883-2388

E-mail
kefu@gongniu.cn

WeChat Service
Scan and follow us